Here’s a cheat sheet to help you discern the what, the how, and most importantly, the why behind the way we communicate.
1) Awareness Is Not Interest
Getting people to know about an event isn’t the goal - the goal is to move them toward action. Every communication should drive a clear next step, not just passive awareness.
2) Sunday Is Not Your Savior
A stage announcement won’t magically solve low attendance or engagement. The belief that Sunday morning can fix every promo will keep our church from building real solutions.
3) The More You Announce, The Less They Listen
Overloading people with information backfires. When everything is emphasized, nothing feels important - and response rates go down, not up.
4) Inspiration Over Information
Facts and details don’t move people, stories do. We use storytelling to inspire next steps - instead of drowning people in data.
6) One Destination For Every Promo
Don’t scatter next steps across multiple channels. Send every promo to one consistent destination, so the church knows exactly where to go - every time.
6) Values Dictate Voice
How we communicate matters as much as what we communicate. Our voice is anchored in our church’s core values and ‘Start Again Stories’ to keep messaging consistent, authentic, and aligned with our mission.











